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Navigating USCIS’s New Policy on Biometric Services Appointments

The U.S. Citizenship and Immigration Services (USCIS) recently introduced a streamlined process for rescheduling biometric services appointments. This policy guidance, effective from July 2023, delineates procedures related to biometric appointments at Application Support Centers (ASC) and clarifies the criteria for "good cause" rescheduling requests.

Simplified Rescheduling Process

USCIS’s recent policy update (designated PA-2023-19) announces a significant shift towards digital efficiency by allowing requests to reschedule biometric services appointments exclusively through a myUSCIS online account or the USCIS Contact Center. It is important to note that USCIS no longer accepts rescheduling requests via mail or in-person visits to USCIS offices.

What Constitutes "Good Cause"?

Understanding what qualifies as "good cause" for rescheduling is essential. The USCIS has clarified that good cause exists when the requestor provides a compelling reason for their inability to attend the originally scheduled appointment. Acceptable reasons may include, but are not limited to, medical emergencies, prior travel plans, significant life events, transportation issues, work or caregiver obligations, and issues with receiving the appointment notice.

Considerations for Untimely Requests

In instances where a biometric services appointment is missed, the USCIS may consider untimely rescheduling requests under certain circumstances. This flexibility aims to accommodate unforeseen events, ensuring that individuals are not unduly penalized for missing their appointments due to valid reasons. However, it's crucial to communicate with USCIS as soon as possible to mitigate any potential negative impact on your application.

How Can We Assist You?

At LPY Law Group, we understand that navigating immigration procedures can be complex and sometimes overwhelming. Here’s how we can assist you in light of this policy update:

Guidance on Rescheduling: We can help you determine if your reason for rescheduling meets the "good cause" criteria and assist you in submitting your request through the proper channels.

Managing Untimely Requests: If you’ve missed your appointment, our team can advise you on the best course of action and assist in communicating with USCIS to explore your options.

Technical Support: For clients unfamiliar with the myUSCIS platform, we offer support in navigating the online rescheduling process.


The USCIS's policy update aims to make the immigration process more accessible and user-friendly. As your legal advisors, we're here to support you through these changes, ensuring that your immigration journey is as smooth as possible. If you have any questions about this policy update or need assistance with your immigration case, please don't hesitate to contact us at LPY Law Group.

This blog post is provided for informational purposes only and does not constitute legal advice. For specific advice on your case, please consult with one of our attorneys.

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